COVID-19 UPDATES

OUR COMMITMENT TO YOUR
HEALTH & SAFETY

 

THE SAFETY AND HEALTH OF OUR GUESTS REMAINS OUR TOP PRIORITY.

The Royal Palm South Beach Team is excited to once again welcome overnight guests

THE ROYAL PALM SOUTH BEACH CLEAN

As always, the health and safety of our guests and associates remains our top priority and we are proud to be going above and beyond all state and health department guidelines to ensure the strictest standards are in place. Scroll down to learn more.

 

 


COVID-19 FAQ

 

+ When will you resume full operations?

We are currently welcoming guests for overnight stays. As always, the health and safety of our guests and associates remains our top priority and we are proud to be going above and beyond all state and health department guidelines to ensure the strictest standards are in place.

+ When you reopen, what safety measures will you take for staff and guests?

We are follow Marriott’s Commitment to Cleanliness program which you can learn more about here

+ What is currently open?

Our resort is currently open including our restaurants and pool

+ What is currently closed?

Our fitness center is currently closed. We are also not offering room service or buffets at this time.

+ What is your cancellation policy?

Guests can cancel without a penalty up to 24 hours in advance of reservation arrival date.  Please contact us if you have any concerns about your upcoming or making a future reservation.


A LETTER FROM THE GENERAL MANAGER

I appreciate the trust you place in our hotel and staff when you stay with us. The security and safety of our guests and team members, remains our highest priority.

Our hotel was built with the spirit of hospitality in mind and it is in that spirit that we show care and concern at every level. We are in the business of serving people and I want to personally update you on the situation with COVID-19 (the coronavirus) and the steps we are taking to ensure your health and safety both now and in the future.

While there have been no cases reported at The Brown Palace Hotel & Spa, in an abundance of caution, The Royal Palm South Beach leadership teams are in regular contact with the Centers for Disease Control and Prevention (CDC), the World Health Organization (WHO), as well as state and local health departments and other global health organizations to make sure our staff have the most up-to-the-minute information to verify the actions we’re taking are comprehensive and appropriate.

I know I speak for every member of our Royal Palm family when I say that we take the greatest pride in the role we play in the lives of our customers, personally and professionally. I want you to know that you can continue to rely on us. So, the next time we have the privilege of welcoming you to The Royal Palm South Beach, you can know our commitment remains as steadfast as ever. For more information please refer to CDC guidelines and updates.

Thank you,

Patrick Reece

General Manager